Shipping Policy

Standard shipping is free on every order, with no minimum. We do not add handling fees at checkout, and the price you see on a product page is the price you pay before tax.

Handling and delivery times

These are realistic ranges rather than best-case ones. Several of the products we sell ship from overseas suppliers, which is why transit can take up to 14 days. We would rather tell you that now than surprise you after you have paid.

Tracking your order

You will receive a confirmation email when you order and a tracking number once your parcel is dispatched. You can also look up an order any time on our order tracking page. Tracking can take a few days to show movement after it is issued; that is normal and does not mean the parcel is lost.

Multiple items

Orders containing several products may arrive in separate parcels on different days, because items can ship from different suppliers. You are not charged extra for this.

Delays, damage and lost parcels

If your order has not arrived within 14 days of dispatch, or arrives damaged, email vibetestlab101@gmail.com with your order number and we will replace it or refund you. You do not need to fight the courier on our behalf.

Incorrect addresses

We can change a delivery address before an order is dispatched — contact us as quickly as possible. Once a parcel has shipped we cannot reroute it, but if it returns to sender we will reship or refund it.

Questions about a specific order? Email vibetestlab101@gmail.com. See also our returns policy.