Returns and Refunds
You have 30 days from delivery to return anything you bought from us, for any reason. We pay return shipping, and refunds are for the full amount you paid. You do not need to justify the return to us.
How to start a return
- Email vibetestlab101@gmail.com with your order number and which item you are returning.
- We send you a prepaid return label, usually within 48 hours.
- Pack the item — original packaging is helpful but not required — and drop it off.
- We refund you once the return is scanned by the courier. You do not wait for it to reach the warehouse.
When you get your money back
Refunds are issued to your original payment method. Your bank typically takes a further 5–10 business days to post it, which is outside our control. We refund the full purchase price including any tax you paid.
Damaged or faulty items
If something arrives broken or stops working, email us with a photo and we will replace or refund it immediately. We will not ask you to return a damaged item at your own expense, and this is not limited to the 30-day window — a product that fails early was never fit for sale.
What we cannot accept
For hygiene reasons we cannot resell opened consumable and personal-care items — for example supplements, mouth tape, and facial treatments. If one of those arrives damaged or is not what was described, we will still refund you. We simply cannot take back an opened item that is exactly as advertised.
Cancelling an order
Orders can be cancelled for a full refund any time before dispatch, normally within 1–2 business days of ordering. After that, treat it as a return.
Need to start a return? Email vibetestlab101@gmail.com. See also our shipping policy.